Donation Refund Policy

Thank you for supporting our charitable mission. Your generosity helps us serve our community and advance our programs.

Donation Refunds

As a registered charitable organization, we strive to ensure that all donations are processed accurately and securely. Donations are generally considered voluntary and non-refundable. However, we recognize that errors may occur and will review refund requests on a case-by-case basis.

Eligibility for a Refund

A refund may be considered in the following circumstances:

• The donation was made in error.
• An incorrect donation amount was entered.
• Duplicate donations were processed.
• The donation was made without the donor’s authorization.

Requesting a Refund

To request a refund, please contact us within 30 days of the donation date. Your request should include:

• Your full name.
• Date of the donation.
• Donation amount.
• Payment method used.
• Reason for the refund request.

Please send refund requests to:

Email: {email address}
Phone: {phone number}
Mailing Address: {organization address}

Processing Refunds

If a refund request is approved, the refund will be issued to the original payment method used for the donation whenever possible. Please allow 5-10 business days for processing, although actual posting times may vary depending on your financial institution or payment provider.

Tax Receipts

If a charitable tax receipt has already been issued for a refunded donation, the receipt will be cancelled and should no longer be used for tax purposes. We reserve the right to request the return or destruction of any tax receipt associated with a refunded donation.

Recurring Donations

Donors may cancel recurring donations at any time by contacting us or through the donation platform, if available. Cancellation will prevent future donations from being processed but will not automatically refund donations already processed.

Contactez‑nous

If you have any questions regarding this Donation Refund Policy, please contact us at {email address}.

Need help?

Contact us at {email} for questions related to refunds and returns.